American express

Overview

The apprentice will support analytics and insight generation for Amex Offers and Digital Media Analytics, contributing to offer adoption, revenue growth, merchant engagement, customer relevance, and operational effectiveness.

About American express

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues.

Requirements & Eligibility

• 0-11 months of internship, academic project, or work experience
• Graduate in Data Analytics, Business Analytics, Statistics, Economics, Marketing, Management, or similar disciplines
• Expertise in SQL
• Basic analytical and problem-solving skills
• Good working knowledge of MS Tools (Excel, PowerPoint, Word)
• Strong verbal and written communication skills
• Familiarity with Generative AI tools such as ChatGPT, Microsoft Copilot, Gemini, or similar LLM-based applications

Key Responsibilities

• Develop an understanding of the American Express business, Amex Offers platform, merchant ecosystem, products, and Card Member journey.
• Analyze business, merchant, offer, and customer data to identify trends, risks, opportunities, and actionable insights.
• Support Amex Offers and Digital Media Analytics through performance monitoring, problem-solving, targeting, and process improvement.
• Prepare reports, dashboards, presentations, and structured recommendations for Marketing and partner teams.
• Leverage AI tools such as ChatGPT, Microsoft Copilot, and other LLMs to enhance research, analysis, productivity, and content creation.
• Collaborate with cross-functional teams on analytics and business initiatives, clearly communicating insights and recommendations.
• Build proficiency in data tools and analytical techniques to develop scalable solutions and improve offer, merchant, and customer outcomes.