WNS

Overview

Associate/Senior Associate - Operations role involving customer service, query resolution, and maintaining quality and productivity targets.

About WNS

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries.

Requirements & Eligibility

• Graduate fresher’s or HSC with minimum 6 months experience
• Proficient in computer applications
• Knowledge of customer service practices
• Excellent listening, verbal and written communication skills
• Good logical, analytical and problem solving abilities

Key Responsibilities

• Answer incoming calls and respond to customer queries
• Research and resolve customer issues using the tools and applications provided
• Maintain expected Quality Targets
• Ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met
• Meet internal Production, Utilization and Productivity target