Sprinklr

Overview

As a UX Research Intern, you will play a critical role in shaping the future of Sprinklr’s multi-product enterprise platform, owning a multi-phase research study, collecting impactful qualitative and quantitative data, and presenting a final capstone project directly to product leadership.

About Sprinklr

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale across every customer touchpoint.

Requirements & Eligibility

• Currently pursuing a Bachelor’s or master's degree in Human-Computer Interaction (HCI), Cognitive Science, Psychology, Design, or related field.
• Strong curiosity for AI systems and enthusiasm for adopting AI tools to streamline the research pipeline.
• Solid academic or project experience with foundational UX research methods.
• Ability to synthesize complex, ambiguous data sets into clean, concise, and structured takeaways.

Key Responsibilities

• Assist in planning, designing, and conducting generative and evaluative research studies, including user interviews, surveys, and usability tests.
• Analyze qualitative feedback and quantitative behavioral metrics to build user personas, task analyses, and user journey maps.
• Partner with product managers and engineers to understand technical constraints and ensure user needs are integrated into product roadmaps.
• Help organize participant recruitment pipelines, coordinate study logistics, and manage internal research repositories.
• Translate raw data into highly actionable design insights, presenting findings through compelling visual decks and reports.
• Participate in product benchmarking, track competitor software developments, and review platform features.