Oracle

Overview

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s).

About Oracle

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all.

Requirements & Eligibility

• 0 to 2+ years of experience
• Applicants are required to read, write, and speak English
• Change Management
• Impactful Communication
• Incident Management and Response
• Information Technology Infrastructure Library (ITIL)
• SQL
• Support Process Management

Key Responsibilities

• Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.
• Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).
• Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved.
• Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs.
• Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles.
• Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.