NTT DATA

Overview

As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational.

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation.

Requirements & Eligibility

• Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP.
• Highly disciplined in handling of tickets on day-to-day basis.
• Good understanding of using ITSM tools and ITSM processes.
• A bachelor’s degree in information technology/computing or equivalent experience.

Key Responsibilities

• Proactively identifying, investigating, and resolving technical incidents and problems to support clients effectively.
• Monitor client infrastructure and solutions, catching errors before or as soon as they occur.
• Investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment.
• Executing maintenance activities like patching and configuration changes.