Guidehouse

Overview

Work as a Junior Service Desk / Helpdesk / Desktop Support Engineer, providing first-level IT support and technical assistance to global users through calls, chats, and tickets.

About Guidehouse

Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide.

Requirements & Eligibility

• Engineering / Science graduate (or equivalent qualification).
• Experience Criteria: Fresher
• Strong verbal and written communication skills in English.
• Basic hands-on knowledge of laptops, desktops, and peripherals.
• Understanding of operating systems (Windows) and MS Office tools.
• Good problem solving and analytical skills
• Ready to work in rotational shifts covering 24/7 support

Key Responsibilities

• Work as a Junior Service Desk / Helpdesk / Desktop Support Engineer, providing first-level IT support.
• Provide technical assistance to global users through calls, chats, and tickets.
• Log, prioritize, and manage incidents and service requests in the ticketing system as per defined SLAs.
• Recognize, diagnose, and resolve basic technical issues by engaging with users and following standard troubleshooting steps.
• Troubleshoot issues related to operating systems, MS Office applications, email, internet connectivity, and peripheral devices.
• Escalate or route complex issues to next-level IT support teams following standard procedures.
• Maintain proper documentation of incidents, solutions, and user interactions.
• Follow IT policies, processes, and information security guidelines.