Gokwik

Overview

As a Solutions Engineer, you'll bridge the gap between technology, product, and sales. You'll work closely with prospective and existing merchants to understand their technical requirements, demonstrate GoKwik's platform capabilities, drive seamless integrations, and ensure successful product implementations.

About Gokwik

GoKwik is a growth operating system for D2C and eCommerce brands, powering merchants across checkout optimisation, RTO reduction, payments, retention, and post-purchase engagement. Today, GoKwik enables 15,000+ merchants globally, processes ~$2 billion in GMV, and is rapidly scaling across India and international markets.

Requirements & Eligibility

• 2-4 years of experience in a customer-facing technical role such as Solutions Engineer, Implementation Engineer, Integration Engineer, or Technical Support.
• Hands-on experience implementing solutions for eCommerce platforms such as Shopify, WooCommerce, or Magento.
• 1+ years of experience working with APIs, SDK integrations, or web-based implementations.
• Working knowledge of JavaScript, HTML, and CSS.
• Familiarity with Google Ads, Meta (Facebook) Pixel, and related tracking technologies.
• Experience working with clients throughout the implementation lifecycle.
• Strong problem-solving, communication, and stakeholder management skills.

Key Responsibilities

• Partner with the Sales team during the pre-sales process to support merchant acquisition.
• Conduct product demonstrations and explain technical capabilities to prospective customers.
• Handle technical objections and provide solution-oriented recommendations.
• Gather business and technical requirements and prepare Business Requirement Documents (BRDs).
• Work closely with merchants and internal teams to ensure successful implementation and go-live.
• Support API and platform integrations across merchant ecosystems.
• Collaborate with Product, Engineering, and Customer Success teams to resolve technical challenges during implementation.
• Manage multiple implementation projects while ensuring timely delivery and a smooth onboarding experience.