Fa ewjt saasfaprod1

Overview

Monitor customer accounts to identify overdue payments, contact customers via phone, email, or written communication to collect outstanding dues, and negotiate payment plans and settlement options.

About Fa ewjt saasfaprod1

EXL Talent Acquisition Team Careers

Requirements & Eligibility

• Any Graduate with good communication skills
• Strong communication and negotiation skills
• Ability to handle difficult conversations professionally
• Good organizational and time-management skills
• Basic knowledge of accounting and billing processes
• Attention to detail and record-keeping accuracy
• Proficiency in MS Excel / CRM or collection software

Key Responsibilities

• Monitor customer accounts to identify overdue payments
• Contact customers via phone, email, or written communication to collect outstanding dues
• Negotiate payment plans and settlement options when required
• Maintain accurate records of customer interactions and payment status
• Follow up consistently on promised payments
• Escalate unresolved cases to senior management or legal teams when necessary
• Ensure compliance with company policies and applicable laws
• Prepare daily/weekly collection reports