Eaton

Overview

The primary function of this position is to provide IT support to end users and support device lifecycle management and ensure compliance with all of Eaton's policies and procedures with supervision.

About Eaton

Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial and institutional, machine building, residential, aerospace and mobility markets. We are guided by our commitment to do business right

Requirements & Eligibility

• Bachelor’s Degree - Btech/BCA/BSC
• Experience - 0 to 2 years IT experience
• MS Windows operating Systems
• Microsoft 365 applications such as Outlook, Excel, PowerPoint, One Drive etc.
• Hardware - PC’s, laptops, mobile devices, PC peripherals
• Basic Knowledge of network, wireless network, servers, storage, Video conferencing solutions.
• Ability to adapt and learn; to support IT environments that may contain various technology.
• ITIL foundations certification (Preferred)

Key Responsibilities

• Working on tickets and meeting defined service level agreements for the resolution of incidents, requests as well as tasks assigned as part of one of those ticket types.
• PC/device lifecycle management - replacing outdated end user and infrastructure hardware when needed and planned for.
• Ensure compliance with defined policies and procedures around end user client security and infrastructure.
• Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users.
• Follow IT Service Management (ITSM) processes: asset management, incident management, request management to serve end users and maintain high levels of performance in achieving service level agreements.
• New hire asset readiness – Ensuring assets are prepared and allocated to new hires, supporting onboarding process and handling new hire IT queries.
• Assist with support of site-based IT systems.
• Under supervision, participate in troubleshooting and resolution of larger IT issues.