American express

Overview

Associate, Technology Operations Engineering monitors and maintains technology systems or infrastructure, provides technical support, and collaborates on the development of new technologies and procedures to align with business objectives

About American express

American Express is a globally integrated payments company, providing customers with access to products, insights and experiences that enrich lives and build business success.

Requirements & Eligibility

• Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience
• A working understanding of cloud infrastructure, distributed systems, and containerization technologies
• Experience in technology operations work
• Solid programming and scripting skills, with hands on experience to automate operational tasks using tools such as Python, Bash, Selenium, Linux and Ansible
• Hands on programming experience in a minimum of one of the object-oriented languages like Java/Python
• Hands on experience with relational and NoSQL databases such as DB2, Redis, Postgres, Couchbase etc.

Key Responsibilities

• Provide hands-on support for the runtime operation of our applications, ensuring high availability and performance, drive Mean Time to Restore service level target
• Participate in incident response and root cause analysis efforts to ensure the stability and resilience of the applications
• Collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues, including performance bottlenecks, scalability challenges, and system failures
• Contribute to the design and implementation of monitoring, alerting, and logging solutions to proactively identify and address potential runtime issues
• Work closely with cross-functional teams to understand the application architecture and provide input on runtime and operational requirements early in the software development lifecycle
• Support and monitoring of software across test, integration, and production environments using Continuous Integration and Continuous Delivery tools, e.g., Jenkins, etc.
• Automate deployments in test or production environments
• Contribute to the development and maintenance of runtime automation and tooling to streamline operational processes, improve efficiency, and reduce toil